These are our latest fault finding and problem resolving ideas.
Spooler Service Stopping
Thanks to Jerome for this one, where we had a Windows PC that kept stopping the spooler service.
Go into the system properties, then “advanced” tab, then click on Performance Settings button, then “Data Execution Prevention”, then choose “Turn on DEP for all programs and services except those I select:”, then tick “Spooler SubSystem App”.
USB Devices Not Recognised
We also had a problem where new USB devices were not being recognsied. If a device is not attached then it is not shown in the hardware section, even if you choose view hidden devices. To show these hidden, unconnected devices click Start, Run and then enter
set dev_mgr_show_nonpresent_devices=1
then enter devmgmt.msc
to show the device manager, then View, Show hidden devices. There were lots there! Deleting these sorted out the problem with the previously installed devices but not new ones. We then created a new account and they worked fine there, so we swapped the user over to a new profile at that fixed the problem. Creating a new profile has also worked for a variety of other problems such as incorrect sounds for events, printers not working etc and is always a quick and easy thing to try.
